We are an IT company with the experience in providing effective customer support services. The employees at the OTTUM Sol are experts in inbound and outbound call centre services. Whether you require 24/7 coverage or after-hour service, our contact centre agents will answer your calls consistently and accurately each time.

We offer extensive experience and knowledge in inbound and outbound customer contact services, with a variety of applications in both the business-to-business and business-to-consumer markets. OTTUM Sol offers a range of solutions for your small to midsize and large business. With each solution, we offer the following standard service features.

  • In Bound Call Facility

    These services are designed to help your company gain customers, reduce expenses, and increase revenue. A team of live operators to process inbound telephone calls to sell your products, offer customer care or customer support, as well as dispatch and process messages. We provide our services to our customer through telephone calls. Here, our customer calls our call center department with a service request or an inquiry about their order.

  • Out Bound Call Facility

    Services designed to handle outbound telephone calls. This is mostly used for telemarketing (also known as direct marketing) but has other applications including customer retention programs, list cleaning, follow up calls, market research, customer loyalty or customer care programs, and subscription renewal. Outbound customer service represents a more proactive approach. An agent from our call center department contacts our customers to follow up on a service issue or to notify customers of new products or policy changes.

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